Choosing an HVAC contractor is an important decision that shouldn’t be made without doing some research to make certain you’re making the correct choice.
First, find a contractor who will ask you about your wants and needs and then listen to you. With that tidbit, they should be able to offer up to four options from which you can pick.
When they arrange your installation, is it when you wish to have it done, or when they can squeeze you in? Will your contractor pull a permit on every job? Doing so will ensure it meets all of your local codes.
HVAC system installation is not a do-it yourself affair and a successful installation requires a contractor that is skilled in a variety of areas, from load calculation to piping and a bunch of steps in-between. You could get the best system, but if it’s installed incorrectly you may not get ideal performance.
Here are a couple other questions to help you make the best choice while searching for your HVAC contractor.
Are they NATE-certified?
NATE (North American Technician Excellence) is the largest non-profit certification organization for HVAC technicians. Certified technicians have demonstrated their knowledge in the HVAC industry by passing real-world and rigorous tests created by a committee of industry experts. NATE-certified contractors have met the highest industry standards for knowledgeable installation and service. NATE certification will offer you peace-of-mind knowing your contractor has undergone intense professional training.
Do they have references or referrals?
A professional HVAC company will be able to provide you with a list of recent customers that you can chat with and tell you about the quality of their company’s work. Chat with their list of references and ask about their project and if they’d recommend them to you.
There are also official sources online such as the Better Business Bureau and ACCA (Air Conditioning Contractors of America). The BBB allows you to look at the consumer ratings of an HVAC contractor and you’ll view any customer complaints against a company. The ACCA is a non-profit organization of more than 60,000 professionals and 4,000 businesses. Contractors found on ACCA are sure to be serious about their trade and will be able to offer referrals for previous work.
Another option is crowdsourcing referrals from your friends and neighbors or on your social media networks. These are typically the most useful recommendations because they are coming from people you know. You’ll find out who to talk with and which contractors to avoid. If you’re on nextdoor.com you can literally ask for recommendations from people right next door. Contractors count on on positive word-of-mouth, so if someone you trust recommends them it’s likely they’ll do great work for you too.
Are they properly licensed and insured?
Not all states require licensure for heating and cooling contractors, but nearly all of them do. It’s easy to search online to see if your state requires a license so you know whether or not to ask for one when getting quotes from a contractor. The reason a lot of states require licenses is simply to guard you from using a company that uses less than qualified workers.
If you live in a state that requires licenses and the contractor you’re talking to doesn’t have one, it’s probably better to look elsewhere to help get around any potential problems.
When is the best time to ask these questions?
The best time to ask questions and choose an HVAC contractor is right now, before something happens to your system. Get your furnace looked at while it’s operating normally and set up your annual maintenance.
Your family’s health, comfort and safety is our business at Honke Heating & AC in Gresham. Our HVAC professionals would be happy to answer any and all of your questions. Call us at 503-663-8033. We look forward to becoming your partner in keeping your system running safely and efficiently.